We will gladly accept the return of products that are defective as the result of defects in manufacturing and/or workmanship by the original manufacturer, those that make the item unusable, for 10 days from the date of purchase at our discretion. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return within 10 days from the date of purchase. We will not accept the return of any item(s) that have been changed, modified, painted, scratched or altered in any manner by you. We will not accept the return of any item(s) that we have obtained on your behalf or modified in any manner, including painting, which was done at your request. We will not accept the return of any electronic components or reversine E-Units! All other returns will, at our option, incur a 15% restocking charge except for Lionel 700E and 763E Hudson parts, which will incur a 25% restocking charge. Items sent to us for repair are guaranteed for 30 days. You must contact us before returning any item! In no case is original shipping or return shipping refunded.